The credit report contains information on your credit applications that have been approved in the previous 12 months and the outstanding credit facility that you have obtained. This report also contains information on all outstanding credit facilities that are under the supervision of various financial institutions.
Dispute incorrect/ incomplete items: In case of wrong information on your report, you must contact the respective financial institutions and ask for clarification. If you are not satisfied with the explanation given by the institutions, you should request Bank Negara Malaysia for reviewing the data on your report. You must identify the disputed items on the report and explain why you have disputed them. Generally, you will be notified of the outcome of the investigation within a month.
Check your credit status in CCRIS: After fixing your report, you must go to Bank Negara Malaysia and check your status in the Central Credit Reference Information System (CCRIS) in order to determine your credit score.
You can also seek help of AKPK to fix your credit. ‘Agensi Kaunseling dan Pengurusan Kredit’ (AKPK) is an agency set up by Bank Negara Malaysia to provide free credit repair counseling, financial education, and debt management solutions to individuals.
